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Last Post 11/10/2017 9:24 AM by  Sarah
Credit Memos and Service Type Agreements
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Sarah
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08/08/2016 3:05 PM

    I have recently discovered that when our AP folks get a credit memo from a vendor that was originally paid off a PO, they are entering the credit memo invoice as a negative expense with no PO (we call a payment negative or not a direct invoice when there is no PO associated), because the system will not allow them to enter it against the PO, meaning they get an error and cannot move forward.

    This is causing an issue with Agreement values, more so than Standard POs from RQC.  If the original charge was applied against the agreement, then if a credit memo is received and not applied to the agreement cancelling out all, or a portion, of the original payment, when the new invoice with the correct charges are applied to the agreement, if have double charged the agreement.

    I am hoping this is a system set-up that we can change and allow credit memo invoices to be entered against POs both with the handling code of MAT (Matching) and SERV (Service only). 

    If this is not something that can be fixed in the system, how do others handle/process credit memos and keep an audit trail and maintain the correct spend on agreements?

    Jeremy
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    11/10/2017 7:52 AM
    Hi Sarah,

    Did you ever figure this out? We have a similar problem, but with normal PO's and not vendor agreements.
    Sarah
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    11/10/2017 9:24 AM
    Hi Jeremy,



    We did not figure this out, unfortunately.  However, there is a System Enhancement Request in the system (Request # 9906) with Infor.  Please vote and comment of your interest and issues to help the Infor team to create and fix this bug!
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