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Last Post 9/19/2009 3:32 PM by  Roger French
ESS Pay tab displays N.aN
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Wenderful
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6/8/2009 7:27 PM

    The Employee Self Service "Pay" tab is displaying the characters "N.aN" in place of the employees Gross and Net Pay amounts... Is somehow  related to the user security class as I can change the User Sec Class to something else and they can view fine. Does anyone know what item in the security class must be changed to be able to see the $ amounts...? I have tried to compare the classes, but cannot determine the needed element. Please help!!

    Shane Jones
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    9/1/2009 5:47 PM
    I thought that "N.aN" meant "Not A Number." ???
    Shane Jones
    Tools: HR, Payroll, Benefits, PFI, Smart Office, BSI, Portal and Self-Service
    Systems: Lawson, Open Hire, Kronos, Crystal Reporting, SumTotal Learning
    ** Teach others to fish...
    Jonnie
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    9/1/2009 7:20 PM
    make sure that you have the latest patches available for ESS/MSS, as well as any browser/ios patches/updates
    have also ran into issue after the patches were installed where the server needed to be recycled 1x weekly...again this is windows server
    Roger French
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    9/19/2009 3:32 PM

    "N.aN" does indeed mean Not a Number, and it comes from the underlying Javascript on the ESS screen. It's trying to get a numeric value from whatever table(s) and it retrieves a null or other non-numeric value. Basically it's a bug. You'll have to find whatever patch to fix it or fix it yourself.

    Roger

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