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Last Post 02/12/2008 10:36 AM by  Stephane
PSA - Expense Management
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Stephane
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02/12/2008 7:42 AM
    Hi there, We are running Expense Management on production since a couple of month now. We are using Lawson 9.0 Portal with Finance/HR Application 8.1. Windows 2003 IIS and Webshere 6.0.2.17 are running for the Portal and W3k3 IIS is use for expense management. There is single sign-on setup between portal and PSA. Using this configuration, our end users pass thru the portal to access everything (Finance applications and Expense Management) Problems happen to some end users only when they try to access expense management program. The error message come from IE with 'Cannot open the internet site' If the same user click again on the link, the error don't happen until they clear IE cache. After investigation with several IE versions, connection type (Wan, Lan, VPN). We found that in some case, the very first time my end users click on the link they receive an uncompleted java program usually stored in the temporally IE file.( This file content link with the IIS server name and a session ID). The second time they click, those files are download completely and the error message do not happen. We are free until he clears IE cache, after that he needs to click 2 times to get in. Something very strange, this kind of situation do not happen when a computer is not on the domain! If I use the same computer, remove it from the domain, the error do not happen. If some of you already resolve this issue, or if you have a work around you are welcome Stephane
    John Henley
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    02/12/2008 8:23 AM
    Hi Stephane,
    - In IE, make sure your users have both the Portal and the SA servers setup as 'Trusted Sites'. Also, make sure they have IE cache set to check for new version of the page on every visit to the page.
    Thanks for using the LawsonGuru.com forums!
    John
    Stephane
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    02/12/2008 8:56 AM
    Hi John,

    - We had 'Trusted Sites' and 'Access data source across domains' setup in IE but not sure what you mean by 'IE cache set to check for new version of the page on every visit' . I did tested an option in the IE 'temporary Internet Files and History setting', Check for newer versions of stored pages - We tested both and with the same issue. Is it what you talked about ?

    Stephane
    John Henley
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    02/12/2008 9:31 AM

    Posted By Stephane on 2/12/2008 8:56 AM
    We tested both and with the same issue. Is it what you talked about ?


    Yes.

    Are your users running IE6 or IE7?

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    John Henley
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    02/12/2008 9:36 AM
    Posted By Stephane on 2/12/2008 7:42 AM
    If I use the same computer, remove it from the domain, the error do not happen.
    Are you referring to the server itself or the user's computer?
    Thanks for using the LawsonGuru.com forums!
    John
    Stephane
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    02/12/2008 9:38 AM
    I'm doing all my testing on my computer and I have IE7 but we have the same issue with IE6 and IE7
    Stephane
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    02/12/2008 9:43 AM

    I'm talking about a user's computer

    John Henley
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    02/12/2008 9:46 AM

    - Are you running PSA and Portal on separate servers?

    - Which MSP of PSA are you running?

    - Which SP of LSF9?

    Thanks for using the LawsonGuru.com forums!
    John
    Stephane
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    02/12/2008 9:53 AM
    Yes we are running PSA and Portal on different servers. Both are on the same domain. The portal works with IIS & Webshere 6.0.2.17 and PSA with IIS. Both servers are Windows 2003 sp2

    We are on PSA 5.2 sp7
    Portal are 9.0.2.250 (sp2 installed)
    John Henley
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    02/12/2008 10:09 AM
    I have seen this issue before on LSF9 SP3 as a result of a Lawson patch, and they subsequently issued a new patch which fixed it. I will see if I can find out which patch / PT it was...
    Thanks for using the LawsonGuru.com forums!
    John
    John Henley
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    02/12/2008 10:23 AM
    Are you using SSL on either server?
    Thanks for using the LawsonGuru.com forums!
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    Stephane
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    02/12/2008 10:36 AM
    No we are not using SSL
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